Note that ESD is only used to distribute service packs to products like BusinessObjects Enterprise and the midmarket Edge product.

Service packs and fix packs to Crystal Reports are publicly available to all licensed users (not just customers that pay maintenance), so they are publically accessible and do not use the ESD system.

We are aware of the recent issues with ESD and are looking into it, but these do not affect how Crystal Reports customers get their service packs.

Thanks, Blair