Crystal Reports Service Pack 3 and saved data problems

Friday 1 October 2010 @ 8:10 am

I like to stay current, but it looks like I am going to have to remove CR SP3.   Ever since I installed it I have had problems saving my customer’s reports with data, which is something I have to do all the time.   It doesn’t affect reports that I create locally, but it does affect reports from most of my customers and I haven’t been able to figure out a way around the problem.  If someone else is having this problem I would be happy to compare notes.

Here is the typical scenario.  A customer sends me a report to fix and saves it with data.  I open it, make the changes and preview the changes using the saved data.  Everything so far works fine.   But when I save the modified report and I get this message:

"Additional parameter values are needed before this
report can be saved or viewed with data.
Click 'OK' to enter the missing values"

If I click ‘OK’ it tries to refresh the report, which I can’t do remotely.  If I click cancel then I can’t save my changes.  My only option is to turn off the  ‘save data with report’ option and then save the report, giving up my saved data.

The odd part is that this never happens with my own reports, only those coming from customers.  I did some experiments to see if I could make this happen on one of my own reports and nothing I did would generates this message.   Another factor is that it only happens if the report has parameters.   Other than that I haven’t been able to determine the difference that makes certain reports fail.  But here is the troubleshooting I did:

I took a report that fails in version 12.3 and opened it in version 1o.0 on the same PC.  I could change it and save it normally without the message.  But if I opened the modified version in v12.3 and tried to save it again, I would get the same message.  Even though it is now a version 10.0 report.

Then I took a report that fails in version 12.3 and opened it on two other PCs using versions 12.0 and 12.2.  Both saved normally, so the problem is something specific to SP3.   As further evidence I found this message mentioned in the release notes for SP3.  Apparently this was supposed to fix another problem, so I am pretty sure that what I am seeing is an unintended consequence.  It is mentioned in the document entitled “SAP Crystal Reports 2008 – Service Pack 3 Fixed Issues”, item ADAPT01267543.








2 Responses to 'Crystal Reports Service Pack 3 and saved data problems'

  1. Ken Hamady - January 18th, 2011 at 10:09 pm

    Today I finally did remove SP3 because it caused a second more serious problem. It prevented all dynamic parameters from running their queries. I don’t use them often so it took me a while to figure out what I was (or wasn’t) doing wrong. Took off SP3 and they now work fine.

  2. SAP Don - November 23rd, 2012 at 12:08 pm

    Hi Ken,

    After a number of people reported this issue in SAP Forums I drilled into the issue and replicated the problem.

    The issue is the Stored Procedure parameters sort order.

    A temporary work around is to check on the Verify SP on first Refresh. This will sink up the parameter order in the report with the order as defined in the SP.

    ADAPT01648035 – Stored Procedure Parameters are passed in the wrong order

    It will be fixed in CR 2008 Fix Pack 5.4 and 6.1 as well as in CR For Visual Studio 2010 and in CR 2011 4.1.

    Also recommend you check that option off once the patch is applied. Verify options should only be used when designing report.

    Thank you
    Don


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