Windows update breaks Raiser’s Edge reports

Saturday 9 February 2019 @ 6:20 pm

I have several customers that use the donor tracking software Raiser’s Edge(RE) and pull data out of it with Crystal Reports. To run CR against RE data usually involves exporting the data to an MS Access (MDB) file and then reading that MDB with Crystal. The challenge is that Microsoft doesn’t really support the classic MDB format anymore.

This week I heard from several RE users that a recent Windows update has broken the process. They go to run the report and get an error that the file format is in an “unrecognizable database format”.

One customer was able to resolve the problem by changing the export from “Blackbaud Report Writer Database (MDB)” to “MS Access 2000 Database” but there is some concern about making this change. Some users have said that these exports work fine when you run a report from Crystal, but that these reports will not always run fine from within the RE application menu. Others have had success running reports from these exports in both environments. I haven’t found the specific difference but I suspect that it may have to do with the version of the ODBC driver being used.

I will post more information as it comes in.









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Jeff-Net
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