For the past few weeks several customers have need help with registry changes. So I have spent lots of time referring to a document that SAP has posted on their web site. It shows all the registry keys for Crystal Reports. I wrote about it in my blog. When I need the link I search my blog to find the article that has the link.

Today I went to check that same document and I found that it was just a ‘preview’ of the article. The full article was part of the SAP (password protected) support portal. This change must have happened in the past few days. Fortunately I have an old (free) User ID and password. I logged in and I could read (and download) the full registry key document.  It was a minor hassle.

Then I tried to pull up a related article on editing the registry.  Again I was shown just a ‘preview’ of the article. This time my credentials didn’t get me to the full article. I was given a second login screen and my credentials were rejected.  SAP may be starting to restrict access to certain support materials.

I tried a variation of the second URL and got this message:

You are signed in with a P-user ID.
Visitors with an S-user ID will benefit from more tools and enhanced functionality.

According to this SAP Article, S-user IDs are provided to those who have an active support contract.  P-User IDs are for the public and for partners.

If you anyone notices any other content that moves from free access to paid-only access, please let me know.