Blackbaud no longer supports Crystal Reports within Raiser’s Edge

Wednesday 17 November 2021 @ 8:23 pm

I create reports for several customers who use Raiser’s Edge donor management software. One of my customers shared this note from BlackBaud that went out today:

“On December 15, 2021, we will no longer support the ability to create or edit custom reports using Crystal Reports directly within any Blackbaud solution. Users will still be able to view historical reports and export file formats that work with Crystal Reports.”

I expect many Raiser’s Edge users to be looking for alternative solutions:

Since the users can no longer run reports from within RE, they are going to probably need locally installed viewers to run their reports. Follow this link to my annual review of the currently available viewers.

Also, RE will no longer provide a way to automatically run Crystal Reports on a scheduled basis. Organizations will need a tool that can Export, print or Email Crystal reports automatically. Follow these links to my reviews of desktop based schedulers and server based schedulers.

If you need help selecting or deploying a viewer or a scheduler, give me a call.

Note, there are actually some advantages to running reports outside of the RE engine.  For instance, you can use multiple instances of the same table (alias), you can use SQL commands and you can have a report that is wider than legal landscape.  None of these were possible when you wanted to run a report within RE.


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