One of the managers at SAP recently shared a link with me that I had never seen before.   It is a comprehensive FAQ page for the Crystal Reports product family.  If looks like about 40 pages of material and covers a wide variety of topics.  (For instance, A5 has a searchable list of all the service packs and C5 links to the Knowledge Base).  Here is the outline:

A. Overview
A. 1. SAP Crystal Solutions Overview
A. 2. SAP Crystal Solutions Licensing
A. 3. SAP Crystal Solutions Hardware specs, minimum requirements, etc
A. 4. What is the numbering of versions
A. 5. SAP Crystal Solutions Service Packs
A. 6. SAP Crystal Solutions Product versions
A. 7. SAP Crystal Solutions Maintenance and Support
A. 8. SAP Crystal Solutions compatibility

B. Purchase
B. 1. SAP Store purchase
What versions of SAP Crystal Reports are available through the SAP Store?
What versions of SAP Crystal Server are available through the SAP Store?
SAP CR 2020 and SAP CR 2016 available on selected 3rd party marketplaces.
B. 2. SAP Store additional questions
B. 3. SAP Store Upgrades
B. 4. SAP Store Order Fulfillment
B. 5. End User license agreements (EULA)

C. Installation
C. 1. SAP Crystal Solutions Installation
C. 2. Lost license keys and registration numbers
C. 3. SAP Crystal Solutions How-to Guides
C. 4. SAP Crystal Solutions Videos and Tutorials
C. 5. SAP Crystal Solutions Guided Answers and KBAs
C. 6. SAP Crystal Solutions Third Party Training and Consulting

D. Developers
D. 1. SAP Crystal for Developers
D. 2. Retirement of the SAP Distribution Reselling and PartnerEdge Open Ecosystem

E. Error and Issues Handling
E. 1. SAP Crystal Solutions product tips and tricks
E. 2. Vulnerabilities

F. Other topics
F. 1. SAP Crystal Solutions Third Party Apps
F. 2. Ask your own question
F. 3. Recruitment with SAP Crystal skills

Some of the links in this FAQ, like the link to the knowledge base search, require an SAP “Universal ID” to get full access.  These are free.