You use Crystal Reports to create, change and run reports. But what if you have users who just need to refresh/view/print/export? Do they need copies of Crystal Reports? Do you need to configure an expensive web server?

The most cost effective method for letting a user run reports is to install a third-party client-based viewer. They are offered by ten different vendors.  Don’t get sidetracked by the official SAP “viewer” because that tool won’t refresh reports.  Every viewer in my list allows you to refresh reports.

Every September I update the features of these viewers. The comparison page provides a brief introduction to each product including what sets it apart. There is also a detailed feature matrix (xls) that shows some of the specifics for comparison, like prices. I have even included a glossary of features in case you aren’t familiar with the terminology. There are a handful of new features in this year’s matrix which are marked in blue.

There are 10 active products in this year’s review and 4 “ghost” products that are mentioned as warnings.  A ghost product has a web site but it hasn’t changed in years and no one responds to requests for information.

The active vendors are:

Crystal Corral by Groff Automation
rptView by Pursuit Technology
CR Dispatch by APB Reports
cView by Chelsea Technologies
ViewerFX by Origin Software
CrystalKiwi Viewer by CrystalKiwi
Logicity Pro by SaberLogic
Report Runner Viewer by Jeff-Net
RTag Report Viewer by RTag
DataLink Viewer by Millet SW

If you have feedback to provide on any of these products, I would love to know what you think.