More label printer problems

Friday 12 December 2008 @ 12:20 pm

I recently posted a problem that I found with printing labels from Crystal Reports. This month I get a note from a software company that has done quite a bit of testing and is convinced that this is a bug with Crystal Reports. Here is his note. If anyone else has anything to add, let me know. (The comments in the original post also provide some  workarounds.)


Hello guys,

We are experiencing the same issue on both a zebra label and a Cognitive Advantage DLX printer on printing to a 2.3 x 1″ label.

We also found that printing on a 4×6 label, that the rotation does NOT happen but on random label sizes around the 2.3×1 label, it will indeed incorrectly rotate. I have been on the phone with the cognitive driver developers for a week and we have both agreed that the issue is a crystal reports issue in both XI and 2008 also in XP, Vista home, business, and ultimate editions of both 32-bit and 64-bit.

No matter what settings I set this to, any configuration of size, orientation, etc will not allow me to print a label correctly.

Like I said, using both of these printers, I can print the 4×6 label PERFECTLY, but on the 2.3×1.. it rotates 90 degrees.

I would like to help out as much as possible in this as we are a software company and have done extensive testing in this issue as well has have made high level contact at our distributor and the cognitive manufacturer as well. Please keep me updated on any advancements you guys make on this and I will do the same.. Any ideas how we can proceed to file a bug with Business Objects?

Benjamin Seidler, President
Stimulus Retail Solutions, Inc.


Update 10/15/2009

SAP claims to fix this issue in SP2:

(Update 6/25/2011)

I have heard that Seagull Scientific provides free printer drivers for many zebra printers.  These do not seem to have the problems described here.  So that is another potential solution.

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