The 8-minute program startup

Saturday 25 July 2009 @ 8:54 pm

A few days ago I started Crystal Reports and it seemed to take a very long time to open up.   The first thing I did was to reboot to see if I had something hanging around in memory that needed to be cleared out, but that didn’t help.  Then I timed the startup and it took roughly 8 minutes to get to the start page, with the menu unresponsive in the meantime.

So I did some Google searches to see if this was a common problem.  What I found was a forum thread that said to turn off  “check for updates on startup” (in the “help” menu).  Sure enough, when I took that off the problem went away. What is odd is that I haven’t changed this setting recently so I am not sure what caused the change in behavior this week.   What is also odd is that the post was from last fall, so this is a problem that apparently comes and goes.  I wonder if it is a server issue at SAP?

2 Responses to 'The 8-minute program startup'

  1. wahey - July 26th, 2009 at 8:49 am

    I reckon it’s both an application as well as a server issue. Since it’s something that happens intermittently it’s probably due to the fact that the server is down at that moment. This in itself shouldn’t be a problem if the application is programmed to stop trying to find new updates after a certain (minimal) amount of time.

  2. Ken Hamady - July 26th, 2009 at 9:31 am

    You would think that if they are going to freeze the program while they check for updates they would at least give you a status dialogue telling you what is happening. I also wonder where the 8 minutes comes from, since that seems to be the same for other users?

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